Account Manager

ESSENTIAL FUNCTIONS

Responsibilities will include but not be limited to the following:

• Maintain cohesive interaction with internal teams to ensure all requirements for the customer and project are met
• Order review and maintenance
• Assist with customer requests to ensure their demands are met with a focus on improving the customer experience
• Resolve complaints and track all processes for the customers
• Building strong customer relationships to maintain current business and acquire new business
• Create a client experience that is consistent, positive and repeatable

QUALIFICATIONS

• Ability to work effectively and efficiently in a team atmosphere
• Relationship building skills
• People-oriented with ability to multi-task, meet deadlines and make sound decisions
• Strong communication, troubleshooting and decision-making skills

 EXPERIENCE

• Post-secondary education preferred
• Prior experience in service or furniture industry is recommended