Help Desk Support Technician

Roles and Responsibilities

The Helpdesk Support Technician will maintain, support, and troubleshoot all  computers, printers, scanners, tablets and peripherals.  This person is required to perform help desk functions which include but are not limited to answering support calls and troubleshooting issues over the phone.  They will be expected to communicate and document changes in procedures and installations.  The Helpdesk Support Tech is expected to effectively communicate with managers and end users any changes that take effect.  They will provide support to all areas of the organization, internal and external.  The Helpdesk Support Tech will be expected to maintain and enhance current hardware with approval in all facilities.

Required Knowledge and Skills

• Experience with a Windows environment; Windows 10
• Bachelor or Associate degree in Computer Science or equivalent combination of training and experience
• Self-Motivated, Goal oriented, and eagerness to learn
• Strong organizational and communication skills
• Willing to obtain and keep up to date on certifications
• Need to be able to multitask on various projects
• Knowledge of productivity apps
• Ability to quickly troubleshoot issues
• Answer support calls
• Provide on-site support

Preferred Knowledge and Skills

• Knowledge of networks
• Experience with a Help Desk environment
• Experience with wireless networks
• Knowledge of Gmail and Google Drive
• Knowledge of Google Docs, Sheets and Slides
• Technology support experience preferred but not required