Quality Support Coordinator

Quality Support Coordinator

Posted On: Thu, 08/11/2022 - 08:56


Deerfield Beach, FL

Career area



Human Resources

Employment type


Bryan Ashley Inc. manufactures furniture for the hospitality industry.  The role of the Quality Support Coordinator is to provide both virtual and onsite post-order support to customers with product issues and assist in product improvement. The position will consist of managing quality issues, performing/coordinating furniture repairs and communicating with customers and vendors for the evaluation and resolution of furniture quality issues.

Job Duties:    

  • Collect and analyze furniture issues reported by customers via images and onsite visits throughout fully functional hotel properties and or construction sites, mostly in the US.
  • Initiate new repair projects and manage tasks from initial reporting through repair to closeout of issue.
  • Hire furniture repair contractors and determine the contractor's ability and experience in  performing specific repairs.
  • Assist and lead in determining corrective solutions, providing step by step technical direction of furniture repairs and coordinating technicians for repairs
  • Assist in furniture installations and manage installation teams with the assembly of custom furniture.
  • Provide detailed recommendations for quality and structural improvements needed for mass production of furniture.
  • High level of email and phone communication which will include but not be limited to gathering causes or symptoms of issues and detailed reporting of issues to the manufacturer.
  • Maintain a detailed daily record of customer, vendor and contractor job progress and reports.

Job Requirements:

  • Must be self-motivated, have a sense of urgency and attention to detail.
  • Furniture construction and repair knowledge is strongly preferred
  • Ability to read construction drawings to determine repair solutions
  • Ability to read floor plans to create an installation or repair schedule by floor or by product
  • Frequent travel to local and out of state job sites will be required for detailed furniture inspections and furniture repairs
  • Working knowledge of hand tools, power tools, construction hardware and material for furniture inspections and repairs
  • Must be able to take detailed measurements in both American and Metric standards and be able to determine proper hardware solutions based on those measurements
  • Requires the ability to sit, stand, walk, stoop, and bend especially for the inspection of furniture. Lifting of 100 lbs+ may be required.
  • Ability to juggle multiple projects in a high pace environment and prioritize tasks
  • Analytical ability is required in order to gather and summarize data for reporting via presentations and spreadsheets
  • Ability to speak clearly and present detailed plan of correction to customers and help alleviate concerns


Other Requirements:

  • Must be able to travel by airplane and car when necessary
  • Must be able to read, write and speak English fluently
  • Must have a valid driver’s license to operate a vehicle
  • Knowledge of word processing, spreadsheet, presentation and email software.
  • Strong communications skills and ability to provide detailed step-by-step instructions to contractors in verbal and written format

Reports to:

  • Assistant VP of Operations  

Get taken care of.

Healthcare, dental and vision insurance plan options for you and your dependents
Company-provided life insurance and long-term disability coverage
Supplemental insurance benefits
Paid time off and generous vacation package
401(k) plan with Roth options and access to a personal financial advisor
Mental health Employee Assistance Program with providers across the country
Onsite gym with state-of-the-art equipment

EOE M/F/Disabled/Vet/LGBTQ+

This company is an equal opportunity employer and makes employment decisions without regard to race, gender, gender identity, sexual orientation, disability or protected veteran status.

Transparency in Healthcare Coverage